Employed by a failing outsource provider as a Care Assistant in the community, Kim receives little more than the minimum wage for a package which consists of unpaid overtime, management bullying and horrendous shifts. Her daily slog is matched only by that of her husband, Dave, a self-employed private hire driver battling long days and grumpy customers, with only the rattlings of fellow driver Terry to fill the endless hours of waiting.
Time's passed by, the bungalow has been sold and the money split, but with mother's health taking a turn for the worse Kim and Jackie have had to put their escape plans on hold. Worse follows as the true cost of mum's stroke emerges and the dreaded question of care costs are raised. With Jacks in tow as she does her rounds, Kim opens her sister's eyes to a less-than-rosy life of drip stands and incontinence pads as she rushed to keep up with her appointments. At the airport, Dave and Tel enjoy a more leisurely way of life as they kill yet more time waiting for clients and putting the world to rights. Kelly's missed spelling bee offers mixed blessings, with Dave left in a dilemma and Iraq back on the agenda. The satnav has the final word.
Son Ryan's decision to return home to save cash looks premature, as the family's fortunes pick up following more grim news from the hospital. Money worries lifted, Kim and Dave's new freedom is somewhat undermined by developments at work, which see Dave engaged in a unique dirty protest and Kim taking on the Buccaneer 2000 empire. A face from the past and talk of a spin class do little to calm things down, as a patient provides an unwelcome farewell gift to send Kim on her way to an uncertain future. Back home, Ryan's half-baked chicken alaska sets the scene for a showdown as Kim and Jackie's long-brewing collision course finally ends in fireworks. Insults traded, it's back to dirty nappies, dog sick and the much-discussed job in Iraq
Welcome to the Wilde family. Kim has burnt her uniform, Dave cannot understand his wage slip, and son Max is missing school again to look after daughter Poppy. With Dave pondering a return to Iraq and no money left in the money jar, it is left to Kim's sister Jackie, aided by a damp patch and an unfinished extension, to suggest a simple plan to sort things out. Helping out with advice is fellow chauffeur Terry, with a view on everything and his own free-life tutoring course on offer. With the Picasso playing up and dog, baby and son in tow, Kim calls in the cavalry before outsource providers Buccaneer 2000 ('we care about your healthcare') can find out and dock her pay.